Privacy Policy

This policy explains how the Healthy & Inclusive Living Alliance ("HILA", "we") handles personal information. We handle personal information consistently with the Australian Privacy Principles in the Privacy Act 1988 (Cth). HILA's legal entity and contact details will be confirmed before publication.

We collect information you choose to give us — such as your name, email address, phone number, postcode, state or territory, organisation, role, interests and messages — along with technical information like browser type and pages visited.

Each form collects only what it needs. Submissions are stored securely and are not visible to other website visitors. Please don't include health, medical or disability information in our forms.

If you join our supporter mailing list, we record your consent, the time it was given and the version of the consent wording. Joining the mailing list does not make you a member of HILA.

Membership forms are currently expressions of interest only. We use them to understand interest and to contact you once membership arrangements are confirmed.

We use enquiry details to respond to you and to discuss collaboration.

HILA does not currently accept payments. If payments open in future, card details will be processed by a third-party payment provider and not stored by HILA. We would receive limited transaction information such as amount, date and receipt details.

To respond to enquiries, manage our mailing list, assess expressions of interest, plan programs and improve our website.

We only send marketing emails if you have actively opted in. Consent boxes are never pre-ticked, and marketing consent is always separate from any other enquiry.

Every marketing email will include an unsubscribe option. You can also contact us to withdraw consent at any time.

Information is stored with reputable cloud service providers using access controls and encryption in transit. Only authorised people will have access.

We use service providers for website hosting, data storage and, in future, email delivery and payments. Some may store or process data outside Australia. We will identify the relevant providers and countries before publication.

We only collect sensitive information (such as health information) when genuinely necessary and with your express consent. Our public forms are not designed to collect it.

Our website may use essential cookies and privacy-conscious analytics to understand how it is used. We will describe any analytics tools before publication.

You can ask to access or correct personal information we hold about you.

If you have a privacy concern, please contact us first via the Contact page and we will respond within a reasonable time. If you're not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).